Privacy Policy
Effective Date: June 16, 2024 | Last Updated: June 16, 2024
SueKay Tours & Travel ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with our business. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- • Complete booking forms or make inquiries about our tours and services
- • Create an account on our website
- • Contact us via email, phone, or contact forms
- • Subscribe to our newsletter or marketing communications
- • Participate in surveys, contests, or promotional activities
This information may include your name, email address, phone number, physical address, passport details, payment information, travel preferences, and any other information you choose to provide.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device, browsing behavior, and interaction with our content, including:
- • IP address and device identifiers
- • Browser type and version
- • Pages visited and time spent on each page
- • Referring website and exit pages
- • Geographic location data
2. How We Use Your Information
We use the information we collect for various purposes, including:
- • Processing and fulfilling your bookings and travel arrangements
- • Providing customer service and responding to your inquiries
- • Sending transactional emails and confirmations
- • Marketing and promotional purposes (with your consent)
- • Personalizing your experience and improving our services
- • Analyzing website usage and trends
- • Detecting and preventing fraud and security issues
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our website.
You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features on our website. We use both essential cookies (necessary for website operation) and optional cookies (for analytics and marketing purposes).
4. Third-Party Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- • Service Providers: We share information with third-party vendors who assist us in providing our services (e.g., payment processors, hotel partners, transport companies)
- • Legal Requirements: We may disclose information when required by law or if we believe in good faith that disclosure is necessary to comply with legal obligations
- • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure servers, and regular security audits. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information and terminate the child's account.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- • The right to access, review, and request a copy of your personal data
- • The right to request correction of inaccurate or incomplete information
- • The right to request deletion of your personal data
- • The right to opt-out of marketing communications
To exercise any of these rights, please contact us at the information provided below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last Updated" date and posting the revised policy on our website. Your continued use of our services following the posting of changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: privacy@suekaytours.com
Phone: +254 (0) 711 111 111
Address: Nairobi, Kenya